Why is my disposable vape pen not working?
Inspect the battery contact; it may be clogged or coated. If this occurs, wipe the contact portion with a Q-tip soaked in rubbing alcohol, let the terminal dry, reconnect your cartridge to the battery and try it again. Do NOT overtighten your cartridge. Make sure your battery is turned on and fully charged.
We understand there can be much frustration when your disposable pen, cartridge or battery does not function as expected. Before bringing them back to the dispensary for further inspection by a technician, there may be a way to troubleshoot the item on your own before making the trip.
Disposable Vape Pens
Disposable Vape Pens
Once you take the first “puff” or “draw”, the battery is “on” and cannot be recharged or turned off. You usually have up to 30 days to use all the product before the battery could die. You do not want to try it out and then save for later because it may not have battery left if you wait too long. More and more cannabis brands are creating rechargeable disposable vape pens to combat this.
Pull-To-Draw and Push Button Batteries
A vape cartridge can be inserted into either a pull-to-draw or push button style battery. Pull-to-draw batteries only require the user to “puff” or “draw” to use. Push button style batteries have a singular button that must be pushed five times rapidly to turn on and off. That same button can then be pushed three times rapidly to cycle between low, medium and high temperature settings. Those heat settings are usually indicated by varying light colors.
1.The contact on the cartridge may be pushed in too far and not connecting with the contact on the battery. This can happen if the cartridge is removed and replaced on the battery multiple times. If this occurs, SLIGHTLY pull the contact up (with your fingernail, pen cap or paperclip) until it is level.
2.Inspect the battery contact; it may be clogged or coated. If this occurs, wipe the contact portion with a Q-tip soaked in rubbing alcohol, let the terminal dry, reconnect your cartridge to the battery and try it again. Do NOT overtighten your cartridge.
3.Make sure your battery is turned on and fully charged. Pull-to-draw batteries are always on. Batteries with a button can be turned on by rapidly pressing the button 5 times. If you are using a battery with a button, also make sure you are holding the button down while you draw.
Disposable Vape Pens Detail
If an issue with your disposable pen, cartridge or battery persists, drop on by dispensary and a technician will examine further. If it is determined to be a defective product, you may qualify for a replacement. Call us at 217-214-6337 for any questions or concerns.